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Sonesta International Hotels Corporation - Corporate Headquarters

116 Huntington Avenue
Boston, MA
02116
Get Directions

(617) 421-5400
 
Our products and services include drinks, food, fruits, meats, soups & salads, travel and vegetables.

 
Reviews

1 out of 5 stars
By Miranda K from weirton,wv, MA
Posted Aug 26, 2014
 

I had a horrible stay. I was there for Law School and had planned on booking a 9 month stay. It was under construction, loud, and there was no full breakfast. That was mentioned when I called and when we got there we were handed a paper saying there was no full breakfast (cold cereal) because of construction. I have a medical condition and can not do dairy so I had no breakfast choice. I was not given the Law School rate. The school said it would be great, well they were wrong. I am very unhappy and I plan to find another hotel for my 9 month stay. Paid 150.00 a night and had better says at the red roof in for 75.00. I am very unhappy.
 
1 out of 5 stars
By Gina T from St. Louis, MO
Posted Jul 1, 2014
 

Let me start off with "A customer who will recommend you to the others is the MOST Valuable customer you can get".
I would NOT recommend staying at the Sonesta Great Bay Resort in St. Marteen.
I will not bore you with extensive bad customer service details, but I will note what Sonesta NEEDS TO DO. You can figure it out from there.
This resort needs to follow the 10 T's of CUSTOMER RETENTION:
- TRAINING-Customer driven training is desperately needed. I do not believe that the employees know that the guests should be MOST important. EX. I asked the front desk when we checked in "what is on the agenda for the week for hotel activities?", their response was, NOT MUCH. It was like pulling teeth to get information or acknowledged.
-TOUCHES- Everytime a resort employee comes in contact with a resort guest, it should be SONESTAs time to shine. That was not the case. EX. I asked on more than one occasion for the bartender to smile. It was like I was a nuisance just being there asking for a drink.I even tried tipping and that did not even work.
-TOTAL VIEW- Everyone employed at the resort should be able to access everything they need to know. NOT HERE. I heard a lot of
" I can't, I do not know, not sure".
-TECHNOLOGY- The FREE Wi Fi and computer systems were down more then UP.
-TAILORED- Sonesta needs to tailor the ALL INCLUSIVE PROGRAM. EX. They had put a complimentary bottle of coconut rum in the room but nothing to mix with it. I went to the bar in to get Orange juice, 6 small cups for 2 people, and I was told NO. WHY?
These are Dixie cups.

You get where I am going with this. I actually requested a meeting on the 3rd day with the management because I just had to let them know how unhappy I was with 4 more days to go of vacation. I did see some smiles after I gave my feedback but I still I got more attention from employees at Waffle House then I did at this resort.

One positive note- the food was great. Kudos to the chef.


 

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